Foodies prefer on-demand food delivery apps in this pandemic age, and this trend will continue in the post-COVID-19 age as well. The food ordering platforms become more customer-friendly and efficient with the help of on-demand food delivery apps. On one hand, restaurants can make online orders highly convenient for their customers, and on the other hand, they can deliver orders on-time through bringing automation in several processes.
Even during the lockdown-like situation and social distancing norms are imposed, such on-demand food delivery apps help online food ordering platforms to maintain the momentum of their business. Restaurants could survive and thrive amid this challenging situation through customer-centric apps. As per an official projection, the US food delivery app revenue will cross 40 billion USD by the year 2025. It shows the great potential of on-demand food delivery apps.
One of the biggest examples of on-demand food delivery apps is UberEATS. It can reduce the delivery time significantly and give users many options for ordering their favorite food items. In this turbulent time when every restaurant and takeaway strives for gaining a loyal customer base, an on-demand food delivery app can work wonders and keep the restaurant or takeaway stay ahead of the curve. This is a major reason why UberEats, Postmates, and DoorDash have witnessed a massive rise in the number of downloads and orders during the lockdown period in various countries in the world.
It is fair to mention that on-demand food delivery apps have brought revolutionary changes in the food delivery platform. Let’s go through some of the major ways through which bespoke on-demand apps can help the food ordering system.
How Apps help Food Ordering System
1. Customized Solution
On-demand apps offer customized solutions to the food ordering system. Restaurants can easily meet their needs through tailored and feature-rich apps while offering their customers excellent ordering and delivery services. Such apps can also make restaurants ready to grab new opportunities and expand their business even without hiring new people for taking orders personally or through a telephone.
2. Real-time Tracking
With tailored apps, customers or app users can easily track their orders in real-time. On one hand, an on-demand app enables people to get rid of giving orders by going to restaurants, and on the other hand, they can track their orders online with ease and get an engaging experience from an on-demand app. Real-time tracking can also enhance the trust factor in the minds of customers.
3. Prompt Delivery
Food ordering systems can be automated when it comes to online ordering and delivery at the customer’s doorstep. A feature-rich on-demand food delivery app can make this possible. As a result, restaurants can send delivery promptly to their customers and convert them into loyal customers over the period.
4. Better Targeting
An on-demand delivery app enables restaurants or takeaways to target local audiences and gradually expand the reach of business. It is possible to open a new branch in different areas to ensure timely delivery and increase sales. In a way, an on-demand food delivery app enables restaurants a better targeting.
5. Social Media Advantage
A food delivery app has integrated social media through which customers can share their views and give suggestions. Restaurants can improve the quality of their food and delivery services based on the customer’s feedback. What’s more, some on-demand apps enable users to share experiences with their relatives or friends.
6. Regular Updates
Mobile apps can be updated regularly for ensuring excellent performance and bringing new features to attract more people toward food delivery business. The on-demand delivery app development company can keep apps updated to enhance the trust of existing customers as well. Regular updates can keep the app ready to meet changing requirements while offering swift and secure online payment methods.
7. Enhanced Support
It is possible to provide 24/7 online support with the help of an on-demand app. The mobile app development company can integrate a help desk or support desk into the app to enable its users to give complaints or queries regarding the delivery system or food quality. AI-powered bots can also be integrated into the app to give customers a prompt and effective response for their queries.
8. Push Notifications
Notifications can be considered as the best and cost-effective online marketing method. If executed properly, push notifications can give a personalized experience to the customers and keep them updated with the new offers, discounts, coupons, and festival delights in the restaurant. However, if the on-demand app sends push notifications frequently, chances are high that customers consider to delete the app.
9. Online Payment
Food delivery platform faces a major hurdle in terms of accepting online payment. With an on-demand app, this problem can be solved as the app has a built-in payment gateway. Customers can pay online using any of their convenient modes including credit card, debit card, net banking, and mobile wallets. Online payment needs to be swift and secure for customers so that they can put trust on the restaurant.
10. High Convenience
A mobile app can enhance convenience significantly. An app not only enables the users to give orders online but also facilitates them to track orders and get their favorite food dishes right at the doorstep. It gives people a lot of comfort in giving orders for their favorite food.
A customized, feature-rich app can also keep the food ordering platform ready for the future. For example, restaurants can integrate their food delivery apps with smartwatches and other wearable devices to make the ordering process more convenient for their customers. Drone-based food delivery and other innovative options can also be implemented effectively with the help of an on-demand app in the food delivery platform.
An on-demand food delivery app can take restaurants or takeaways to a new level. It can help them streamline processes and offer personalized experience to their customers. In coming years, we can expect that more restaurants will come up with dedicated on-demand food delivery apps as the trend of giving orders online is here to stay.