The use of public clouds grew rapidly from 2017 to 2019. Then, in 2020, an unexpected and enormous shift to remote worker connectivity pushed organizations on the fence to make the conversion in order to support their quickly changing workforce.
Many of the systems that adapt best to the cloud are massive systems that are utilized every day by all participants in the company, rather than specialty systems used only by a small team or two. Replacing these core systems might cause confusion and resistance, slowing down overall productivity during the shift.
It’s vital to plan for user uptake and how you’ll support it while switching to cloud-based communications. This necessitates efficient training that engages consumers while also empowering them to advance their knowledge of new platforms.
User irritation and abandonment will be reduced through training that contains simplified content that is simply accessible, as well as support solutions that make it easier to locate the answers they need, resulting in a far more effective transition.
Trends and challenges in the movement to the cloud
We’ve seen the issues that arise when anyone, from small businesses to major corporations, makes the switch to cloud computing and communications since it’s been a long time coming.
Cost minimization, insufficient cloud skills among users, and quick deployment resulting in a training gap are just a few of the problems.
In terms of cost optimization, Gartner analysts anticipate that by 2024, nearly all legacy systems that have been transferred to the public cloud will require optimization in order to become cost-effective.
When users have insufficient cloud skills, we frequently observe them using their cloud communications infrastructure inefficiently due to a lack of maturity in their skill sets. They’re significantly less efficient and confident in the tools and systems they’re employing than they were with older infrastructure.
The rising demand for these products and services has resulted in a market training gap since in-house Managed IT Services professionals are unable to train employees at the same rate as enterprises migrate.
5 Reasons to Switch to the Cloud for your Business Communications
1 – Work safely from anywhere
Remote work is a requirement to keep your staff safe, as we learned during the pandemic. It’s also a crucial step toward lowering your operational costs and providing more efficient, digital-first service to your clients.
In this age of remote work, the analog Business Phone System just cannot compete. How is your system working now that you don’t have a staff in the office? Employees, customers, patients, and constituencies can all be frustrated with analog systems. Transport to the cloud instead of depending on old and unreliable communications infrastructure to move crucial information around your company.
Because 99% of employees plan to work remotely for at least part of their employment, it’s evident that your company needs to make the changeover in order to stay competitive and retain talent.
Your staff may not only work from anywhere but also be productive from anywhere using cloud communication solutions. Dice Communications, for example, enables a digital workspace where employees may safely answer the phone from any device.
Your staff can manage business calls from anywhere with a ready-made directory, video chat capabilities, and dual ringing settings. You can also route phone calls to any employee or client with an internet connection if your system is in the cloud.
2 – Simplify WFH tool
Cloud communication-based solutions are essential since they benefit more than just your business phone system: the cloud provides much more than telephone infrastructure.
To collaborate online, your WFH team will most likely require a few tools. Is your team, however, making proper use of these tools? Are they following your procedures to the letter?
When you move your corporate communications to the cloud, you’ll be able to communicate with your entire team from a single dashboard.
A reliable cloud communications dashboard that enables real-time document collaboration for your team. It may even necessitate that your team adheres to particular protocols in order to handle projects more effectively.
- Remote administration is made much easier with access to metrics for each user and team.
- Advanced security solutions to protect all of your teams’ messages, no matter where they are or what device they’re using.
- A shared calendar directory allows you to see all of your employees’ availability at a glance.
- To better support your remote workforce and improve virtual meetings, use recording, screen sharing, and remote control features.
When it comes to effective WFH procedures, analog solutions just cannot compete. Don’t go with a piecemeal approach: moving to the cloud can boost staff productivity dramatically.
3 – Provide the level of service
Long hold periods, repeated calls, and low productivity is sapping your company’s productivity.
Any company that wants to improve its client experience must use cloud communications. In fact, 45 percent of businesses are migrating to the cloud because it provides a better customer experience.
With capabilities like this, your team will be able to serve more customers, work more efficiently, and improve the overall customer experience with cloud communication solutions.
- Customers can contact you using the most convenient channels, such as web chat and video chat.
- A greeting solution that is available 24*7, giving clients instant access to information and reducing needless calls.
- Intelligent call routing ensures that a customer’s call is routed to the appropriate department, saving both the consumer and your team time.
- Your staff will be able to handle more calls with the help of smart tools.
- Call recording, messaging, and other technologies enable your personnel to spend less time on non-essential calls and more time assisting consumers.
If you’re a small business, you’ll need cloud computing solutions that are personalized to your needs in order to increase client retention without having to grow your footprint. When you move your business communications to the cloud, you’ll be able to provide more dependable service to your customers. This can result in a 20–30% boost in customer satisfaction, as well as up to a 50% increase in revenue.
4 – Make your organization’s outreach more personal.
Customers want a personalized experience today, and cloud-based solutions may equip your staff with the tools they need to deliver.
A cloud communications system can do the following:
- Show key context for each customer encounter, such as the customer’s name and any previous transactions with your organization.
- Combine CRM data with your call center software to provide employees with immediate context for each call.
- Add one-click call-back options to your employee dashboard to avoid misdials.
- Using features like a backend agent live chat where they can securely share files, you can resolve client concerns faster.
5 – Allow Bring Your Own Device (BYOD) policies to be implemented.
Employees in the United States use their personal cell phones for work 51 percent of the time. You may feel compelled to provide employees the flexibility of mobile-first work, but you must also protect your infrastructure.
Traditional animated video production may be safe, but they lack the flexibility and efficiency that today’s mobile-first workforce requires.
Cloud communication solutions allow your staff to use their existing devices while maintaining security. You can give employees access to voicemail, email, live chat, file sharing, and more on any device with permission-based mobile apps.
Moving to the cloud, which includes allowing BYOD work, has made 71 percent of firms more efficient. Cloud communications solutions provide your company with the flexibility and efficiency of mobile-first working without jeopardizing security—the best of both worlds.
There are numerous advantages to using cloud communications for your company. With a robust cloud communications solution suited to your organization’s unique needs, you can simplify, secure, and streamline your operations.