Smartphones are ubiquitous in India. Almost everyone you know is using them. And the exponential growth in the smartphone user base has also caused an avalanche of phone service centres across the country. You might find a few of them near your office or house. As a customer, you might love the availability of choices. But, then, plenty of options can baffle you as well. Choosing the right service centre for mobile repair might become difficult. And too many choices also increase the possibility of you trusting a shady centre.
The selection of the right centre is the key to getting your damaged smartphone fixed right, the first time. If you visit one that has a negative reputation, your device might become useless. Several factors make a service centre reliable and safe. Here are a few suggestions that can help you make the right choice.
Use Search Engines
You might encounter an issue when you accidentally damage your smartphone or when one of its parts stops working due to wear and tear. The problem cannot get fixed itself. Only a top-notch service centre can make it work again at its pre-damaged excellent condition. How do you find such a service provider? Well, search engines and local search engines such as Google, Just Dial, and Sulekha can help you make a list of service centres in your city. Also, look for the centres that are near your house. Once you create a list of service centres, check online reviews about them.
Before taking the next step, you need to read online reviews written by customers and check the ratings given by them. If a large number of customers are dissatisfied with a centre’s services, delete it from your list. And a narrowed down list becomes easier to choose the right one.
Visit the websites of the service centres for mobile repair on your list. Check the information provided on the site related to these:
When it started offering its repair services in your city: Newly opened shops might not have the resources needed to do quality repairs quickly. It is also difficult to determine its reliability as it might not have handled a lot of devices. And, if it is a well-established centre and has received mostly positive reviews, it most likely has the necessary equipment to fix your smartphone effectively. Also, such a centre usually has a quick turnaround time.
Which brand’s smartphone models it repairs: Are you a user of an iPhone? If yes, then you should not visit a centre that excels in the repair of Android handsets. You must find the one that focuses on iPhone repairs. Some service centres claim that they can fix all types of smartphones manufactured by all brands. Do not trust their claims without doing your own research. You must not contact the centre if it is not known for its excellent iPhone fixing jobs.
Does it use genuine parts: You cannot expect quality repairs if a genuine part is not used to replace a damaged original component. Non-genuine parts can affect the performance of your device and damage other components. So, exit a centre’s site and look for other options if it has no information related to genuine parts.
Does it offer a warranty:Confident service centres usually offer awarranty on its repair services. It is because they can handle a whole of range of smartphone problems effectively. And their technicians are equipped with the tools and skills to do a perfect repair job. In case you again encounter the same issue, the centre would fix it free of cost due to the warranty.
What is the turnaround time: Smartphones have become an essential part of our lives. You would want technicians to fix your phone as quickly as possible. Some centres’ websites do inform how long they take to repair damages. If it offers quality services in the shortest time possible, it is the right centre for your phone.
Contact Customer Support of Service Centre
It is best to call the customer support of a Apple service centre to find information related to its technicians and repair process. Ask the executive how many years of experience their technicians have. And you also need to ask how they fix damages or replace a component. And do book an appointment in advance without asking the estimated repair cost.
You should hand over your device to the centre that has a team of very experienced technicians. They should be using the latest repair protocol to repair your phone and charge a reasonable fee.
You will find tons of service centres for mobile repair in your city. However, not all of them can do a top-notch job. So, before you hand over your device to a repair centre, do make sure it is a reliable one.